Collections Policy
Failure to receive a bill does not relieve students of the obligation to meet the established fee payment deadlines. If you do not receive a quarterly bill when you expect one, based on this schedule, call our cashier's office (608) 262-2230 to request confirmation of the amount owed and the due date, and/or a duplicate bill.
It is the student's responsibility to ensure the payment is received by University Housing on or before the due date. University Housing will not be responsible for late payments caused by a delay in the U.S. Mail or campus mail.
Residents paying their first and third quarterly bills with financial aid awards have extended due dates until September 7, 2009 for the fall semester and January 25, 2010 for the spring semester. Financial aid money is not forwarded directly to University Housing and it is the responsibility of the student to ensure that payment is made. A late fee of $50.00 is assessed for each quarterly bill not paid on time.
A hold will be placed on the academic records of residents who are delinquent in their housing payments. A hold prevents residents from registering for the next academic session or receiving a transcript of their academic records. To secure release of the hold, a resident must pay the entire past-due balance.
The form of payment will impact how quickly the hold is released.
- For payments made with cash, a cashier's check, or a money order, the hold will be released the day the payment is received.
- For payments made online, the timeline for releasing the hold on an account is as follows:
- Credit card: one business day after payment is received
- Electronic check (eCheck): three business days after payment is received
- For payments made with a personal check, the hold will be released two weeks after payment is received.
Residents who remain delinquent for more than one quarter place their Housing contract at risk.
University Housing processes all checks on the date they are received; checks will not be held for any period of time. Be prepared for any postdated check paid to University Housing to clear your bank earlier than you expected.
A $20.00 fee is assessed to residents (as mandated by the State Treasurer's Office) for any check returned to University Housing unpaid by the bank. In addition, a resident's check-writing privileges will be temporarily suspended and a hold will be placed on their academic records.
No two-party checks (checks payable to anyone other than University Housing) will be accepted.
If you anticipate a problem with meeting a payment or deadline, please contact our Collections Manager at (608) 262-3137.